Doorstep valet trash for Austin apartment communities
Residents set their bag out in the evening — our uniformed porters collect every door on the nights you choose. Cleaner breezeways, happier residents, a new amenity fee for your community, and help with Austin’s recycling rules.
For property managers
A local valet partner that answers the phone
Nightly service, violation photos by door number, recycling support and one point of contact — the owner.
See the service →For residents
Set it out, we take it to the compactor
Service nights, set-out times and what we can and can’t collect — in English and Spanish.
Resident rules →Property managers
Everything your community needs, every service night
Built for garden-style, mid-rise and high-rise communities. You pick the nights — we bring the porters, the reporting and the follow-through.
Doorstep collection
Uniformed porters with hi-vis and headlamps walk every building and floor and take every bag to the compactor or dumpster.
Recycling in separate bags
Residents set recycling out in a separate bag; we carry it to your recycling container the same night and flag contamination.
Violation photos & reports
Every violation is photographed with the door number and sent to your office, so you can enforce the lease addendum.
Nights that fit you
Five nights a week or fewer — your community chooses the service days. Holidays move to the next night.
Clean container areas
Every bag inside the container, never on the ground. We report overflow, broken equipment and missing signs right away.
Local & owner-operated
One Austin point of contact who answers the phone. Written proposal after a 10-minute walk; start in about two weeks.
How it works
From walk-through to first service night
Walk the property
10 minutes with your team: buildings, stairs, compactor, gate codes.
Written proposal
Your price based on homes, nights, stairs and recycling — the same day.
Resident kickoff
We give you the bilingual rules flyer and lease addendum text for residents.
Service & reports
Porters collect every door; your office gets violation photos and a nightly summary.
Austin compliance
Help with Austin’s Universal Recycling Ordinance
Austin communities with five or more units must provide recycling and (since October 1, 2024) composting, post bilingual signs, educate residents, and submit an annual recycling plan between October 1 and February 1. Violations can be fined up to $2,000 per day.
Source: City of Austin — Multifamily Recycling and Composting Requirements
- Bilingual resident education — English/Spanish rules flyer for move-ins, program changes and the yearly reminder, with a dated log.
- Recycling that gets recycled — separate bags at the door, carried to your recycling container, contamination reported.
- Records for your annual plan — doors served, trash and recycling bags, violations with photos.
- Container areas ready for inspection — overflow, broken equipment and missing signs reported the same night.
Your recycling and compost containers and their pickup stay with your licensed hauler; EcoWise moves residents’ bags to them and supports your education and records.
Residents
How valet trash works at your community
Set out bagged trash 6–8 pm on your community’s service nights; porters collect 8–11 pm. Bring the can in by 10 am the next day. Questions about your service nights? Contact your leasing office.
Rules
- Trash always inside the valet can — never on the ground.
- Tie your bag. Leaking or ripped bags are not collected.
- Maximum 50 lb per bag. Break down boxes.
- Double-bag pet waste.
- No furniture, mattresses, appliances, TVs, construction debris, paint, batteries or sharp items.
- Recycling (where offered) goes in a separate bag — clean, empty containers only.
Items that don’t follow the rules may not be collected, based on your community guidelines, and are reported to the office.
Reglas
- La basura siempre dentro del bote de valet — nunca en el piso.
- Amarra tu bolsa. Las bolsas rotas o que gotean no se recogen.
- Máximo 50 libras por bolsa. Desarma las cajas.
- Desechos de mascotas en doble bolsa.
- No se recogen muebles, colchones, electrodomésticos, televisiones, escombro, pintura, baterías ni objetos filosos.
- El reciclaje (donde aplica) va en una bolsa aparte — solo envases limpios y vacíos.
Lo que no siga las reglas puede no recogerse, según las reglas de tu comunidad, y se reporta a la oficina.
Service area
Serving the Austin metro
FAQ
Questions from property managers
How is the price set?
By the number of homes, service nights, doors up stairs and whether recycling is included. You get a written proposal after a short walk of the property. The first month is due at signing, then service is billed monthly in advance.
Who provides the valet cans?
The community provides the cans for each home. We can recommend sizes and quantities before launch.
Do we have to take service five nights a week?
No. Choose the nights that fit your community; you can change them in writing.
What happens with violations?
Porters photograph violations with the door number and report them to your office the same night. We don’t knock on doors or confront residents.
Is there an extra charge for stairs?
Doors up a staircase without an elevator take longer, so they carry a small per-door surcharge shown clearly in your proposal.
Request a proposal
Get your written proposal
Tell us about your community. We’ll call to set up a 10-minute walk-through and leave your proposal the same day.
- Local, owner-operated
- Nights that fit your community
- Violation photos and nightly reports
- Support with Austin’s recycling rules
Prefer to talk? (512) 369-2644